We will send you an email letting you know a week before last month’s ship date.
You will easily be able to log into our account at any time and change your cookie flavors for the next month’s
shipment. We will also send you a reminder email a week before last month’s ship date.
We send a few personalized emails every month letting you know your options and giving you the link to change
all the info in your account. You can also login to your account at any time and make those changes.
We packed this membership with so much value as a way to help you save money but as a small business, we need
some level of commitment so that no one can take advantage of the perks like free shipping, no upcharges on GF,
vegan, etc.
No, as long as you use the same email, you never have to sign up for 3 months again but if you are loving it,
you can pay all the way up to 12 months in advance and save!
If you cancel, your membership perks stay with your membership and will be available for you when you sign back
up but any non-member specific rewards you’ve earned will stay with your account.
We will stick to the schedule by sending the same flavors you had last month and ship them the same date as you
had the previous month.
Absolutely, just email joyful@taylorchip.com and we can get you all set up.