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Terms & Conditions
PRIVACY POLICY
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at joyful@taylorchip.com or mailing us at:
Taylor Chip, LLC
1573 Manheim Pike
Lancaster, PA 17601
SECTION 3 - DISCLOSURE
We may disclose your personal information if you violate our Terms of Service.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Hyros and API integrations: Our store uses Hyros print tracking and third party API to help us learn about who visits our site.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer joyful@taylorchip.com or by mail at:
Taylor Chip, LLC
1573 Manheim Pike
Lancaster, PA 17601
Refund & Shipping Policy
Due to the type of products we offer and the system we use for processing orders, we cannot accept returns. Once your order payment is submitted, we will not be able to refund you. If there is something wrong with your shipment when it arrives, please take pictures right away and contact us at Joyful@taylorchip.com with your Tracking & Order Number.
We will work with FedEx to get you a full refund which may take a month or more. Alternatively, we will reimburse you for whatever products were damaged after you provide photo evidence of the box and product damaged. We are under no obligation to take action if you do not provide photo evidence of the actual condition received.
COVID-19 & FedEx:
We use FedEx (an independent business) and due to COVID-19 your package may be delayed. We pay for the 2 day service but you can expect 1 to 7 days in transit due to industry demands. We bake them and ship them the same day so this is not an issue for freshness. For any issues with delivery, you may use FedEx® Delivery Manager to reroute, intercept or change shipments after they have been shipped from our facilities using the information you provided during checkout.
Reroute or make changes to your package after shipment:
For assistance with FedEx Delivery Manager please call FedEx at: 1-800-463-3339
For our information:
Taylor Chip, LLC
1573 Manheim Pike
Lancaster, PA 17601
Email: Joyful@taylorchip.com
**Please understand that once FedEx picks up your package, it is out of our hands and they now hold responsibility, we insure our packages and they have their claims department that we have to go through. We do not own FedEx.
Your Address:
We ship to the address you provide. If you provide the wrong address during our automated checkout process, your package may not be delivered. You will have sole responsibility to work directly with FedEx. You can contact them with your tracking number via FedEx.com or at their toll-free number: +1(800) 463-3339. Alternatively, you can reroute and make changes to your package after shipment here: https://www.fedex.com/fdmca